Are your team’s
soft skills
ready for hard situations?

When your success depends on service excellence, trust us to transform your team

Our founder and chief trainer will
unlock your team’s full potential

37,000 people

trained to lean in when customers lash out, to convert conflict into connection

Conflict Resolution Expert

Quoted in USA Today, featured guest on 25 podcasts including Heart Centered Leadership and Empathy Edge

20+ years

managing teams in high demand settings, 10 years consulting for service based businesses

What our clients say

  • “At the Space Needle we value her integrity and commitment to our frontline team, while also working closely with our leadership and management. Our Team Members now have the confidence and skills necessary to manage potential issues with guests.”

  • “With compassion and a focus on observation, our staff left this training feeling like more of a cohesive team that was better prepared for the unknown. This was a valuable use of our nonprofits resources, and I see our staff using these skills in the field!”

The results you’ll experience:

  • INCREASED LOYALTY

    Keep great employees and create loyal customers (WSJ link)

  • IMPROVED PERFORMANCE

    Prevent stress-induced productivity loss and improve team cohesiveness

  • RECLAIMED TIME

    Free 4+ hours per week when your staff handle conflict independently

Our 3-step process

  • Establish Your Unique Needs

    Identify excellence gaps and refine your desired outcomes

  • Upgrade Operations

    Eliminate environment and process gaps

  • Boost Skills

    Train your whole team (on-site and remotely) based on the real-life situations you see

Kristine Scott

Our chief trainer & Founder

Hi there! One night, I got out of a speeding ticket because the officer said I must be the unluckiest person he’d ever met. He was stunned by the string of incidents I’d been through. That’s when it hit me—those 911 calls I made weren’t just about my workplace; they were about me.

My journey from avoiding conflict to mastering it took years, but that night was a turning point. I realized how powerful it is to turn someone’s stress and bad behavior into a positive outcome—it’s more than just avoiding a ticket; it’s life-changing. These skills can be taught, and they’ve transformed my life.

Through hundreds of tough situations, I’ve learned how to blend non-violent communication with accountability. Now, I’m inviting you to join the 37,000 people I’ve trained in harnessing the raw power of interpersonal tension toward a resolution that honors everyone involved.

You may qualify for a Free Consultation

Teams who can achieve great results are offered a discovery consultation. Find out if you qualify